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Frequently Asked Questions
Do you have a price list?Do you have a catalog?
Do you accept verbal orders?
What are your minimum quantities?
What is your average processing time for orders?
Do you have RUSH charges?
I don't have digital art for my project. Can I send you a sketch or a layout of what I want?
Why do you send a proof on every new job, even when the artwork file is e-mailed?
What are your specifications for digital art?
Are you ISO 9001 Registered?
What types of tags do you produce?
What tag production capabilities do you have?
What is the difference between an attached looped, and an attached knotted string?
What types of labels do you produce?
What types of pressure sensitive materials and adhesives are available for labels?
What types of NON-pressure sensitive materials are available for tags?
What are your standard ink colors?
Do your prices include freight?
What are your business hours?
What kinds of custom printed boxes do you manufacture?
Do you provide references?
Q. Do you have a price list?
A. No. Everything we do is custom so each project is priced individually. Just call us at 800-556-6868 to obtain an estimate. Return to Top
Q. Do you have a catalog?
A. Since everything we do is custom, there is no catalog. Let us know about your project and we will send you appropriate samples. Return to Top
Q. Do you accept verbal orders?
A. No. For your protection and ours, we require a written purchase order, a note, or just a simple signature and go ahead on one of our quotes, before we can enter a job for you. This policy is a part of our ISO 9001 operating system. Return to Top
Q. What are your minimum quantities?
A. Usually it’s 1,000 pieces. Due to the cost of pre-press, make-readies, and the like, it's generally not cost effective to run less than 1,000 pieces. For some products, however, it is still efficient to make small runs and we are happy to accommodate these orders. Contact us. Return to Top
Q. What is your average processing time for orders?
A. Each order is unique. Please call us at 800-556-6868 for specific information about your particular needs. Return to Top
Q. Do you have RUSH charges?
A. We do not. We work hard to minimize turnaround time while maintaining our regular pricing. Return to Top
Q. I don't have digital art for my project. Can I send you a sketch or a layout of what I want?
A. Yes. Prices include up to one hour of computer layout time. We will reset your copy and email or fax you a proof. When the proof is approved, we will produce your job. Return to Top
Q. What are your specifications for digital art?
A. Click here for our specification sheet (pdf). Return to Top
Q. Why do you send a proof on every new job, even when the artwork file is e-mailed?
A. Even when we receive digital art in the correct format, we fax an outputted proof to our customer. This assures our customer that no alterations were made to the file and that we received the most current version of the artwork. Return to Top
Q. Are you ISO 9001 Registered?
A. Yes. Many leading companies these days insist that their suppliers maintain strict quality standards.ISO 9001 is the International Standard of Quality that requires continual improvement and emphasizes quality of product, quality of service and customer satisfaction. We are also members of the DMIA (Document Industries Management Association).
Return to Top
Q. What types of tags do you produce?
A. The tags we make have many styles and purposes including:
- Booklet
- Foil
- Foil stamped
- Identification
- Inventory
- Jewelry
- Luggage
- Manifold
- Merchandise
- Instant rebate coupons
- Parking
- Repair
- Retail
- Sales
- Shipping
- Valet
- Rear view mirror, retail, and door hangers
- Product information inserts
Q. What tag production capabilities do you have?
A. Tag capabilites include (but are not limited to):
- Foil stamping
- Front and back printing
- Custom and standard sizes up to 14 inches wide
- Custom and standard dies
- Large variety of stock colors and grades
- Manifold with NCR (carbonless) and/or carbon
- 3/16 inch consecutive numbering with 3/4 inch and 1 inch "jumbo" options
- Mylar Overlaminating
- Perforations
- Fiber reinforced patch or mylar strip
- Metal eyelets
- String attachments (looped or knotted cotton, knotted gem, pearlray and elastic))
- Wire attachment
- Transfer tape available in various widths
- Unusual constructions
Q. What is the difference between an attached looped, and an attached knotted string?
A. An attached looped string means the string is looped through the hole and has its two ends loose. These loose ends can then be tied onto something. An attached knotted string means that after the string is put through the hole, its two ends are knotted. Click here to see an illustration. Return to Top
Q. What types of labels do you produce?
A. Label capabilities include (but are not limited to):
- Multiple colors
- 4-color process
- UV coating and over mylar laminate
- Specialty inks
- Foil stamping
- Variable information printing
- Front and back printing
- Liner printing
- Custom and standard sizes
- Custom and standard dies
- Sheeting
Q. What types of pressure sensitive materials and adhesives are available for labels?
A. A wide choice of materials is available including:
- Films, static cling, vinyl, direct thermal, and thermal transfer
- Laser and ink jet stocks
- Litho, high gloss, semi gloss, and EDP
- Fluorescents
- Adhesives include:
- Permanent
- Freezer
- Removable
- Patterned and specialty adhesives Return to Top
- Permanent
Q. What types of NON-pressure sensitive materials are available for tags?
A. We have available a wide range of materials in various colors and thicknesses. Swatches of our tag materials can be provided upon request. Return to Top
Q. What are your standard ink colors?
A. Black, 185 Red, Reflex Blue, 354 Green, & Pantone Yellow. PMS match colors are available. Return to Top
Q. Do your prices include freight?
A. No, but if you'd like freight included in your price, just let us know. Return to Top
Q. What are your business hours?
A. Our customer service personnel are available Monday through Friday from 7:30 AM until 4:30 PM EST at 800-556-6868 . Orders can be faxed 24/7 to 800-421-8247. Return to Top
Q. What kinds of custom printed boxes do you manufacture?
A. For a complete FAQ on box-making capabilities, go to The CJ Fox Company FAQ. Return to Top
Q. Do you provide references?
A. We will be happy to supply various references upon request. Return to Top
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